RETURNS
Our Customer Care Mission
We believe in providing an exceptional experience into everything that we do. We are fully committed to doing what it takes to be sure that you are happy with every aspect of your order.
Returns Policy
We believe in our product(s) and are confident that you will love them as much as we do. However, if for any reason, you are not completely satisfied with your purchase, simply Email us with the following information within 30 days of your initial purchase, and we will be happy to begin the refund process.
Please follow the simple steps listed below.
- Send us an email at info@ohcoffee.org letting us know the reason for the return.
- Please include your Order Number and whether you would like us to send you new product or receive a refund
We will reply to your email to confirm that we have received your request and to answer any questions that you may have.
Your return or exchange request will be processed promptly.
- Most refunds are processed within 3-5 business days of receipt.
- Most exchanges are processed within 7-10 business days of receipt and are shipped via USPS. Transit time for exchange packages is usually 5-7 business days from the time the exchange is shipped.
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Please note: Only products purchased through our online store, ohcoffee.org, or items purchased at an event with a receipt may be returned for refund or exchange. If you wish to return an item purchased through another location, you should attempt to return it at the point of purchase. Most of our partners have generous return polices and should be able to offer you either a full refund or an exchange.
Damaged Items
In the case of damaged items, please contact us immediately for assistance at info@ohcoffee.org
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping package to show some wear, however, if damage occurred to the item(s) in your shipment, please notify us immediately at info@ohcoffee.org. Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please take pictures of the shipping package, packing materials and the damaged items for inspection by the carrier.